Caloez Account and Data Deletion

Developer: FlowLab Team · Last updated: August 30, 2026

Account deletion is permanent. Applicable Caloez user data is deleted within 90 days after your request is verified, with limited exceptions for billing, legal/security records, and provider retention described below. Uninstalling the app does not delete your cloud account.

1. Delete Your Account in the App

1. Open Caloez and sign in to the account you want to delete.
2. Open Profile → Personal Details → Delete Account.
3. Confirm deletion. If asked, sign in again to verify ownership.

2. Request Deletion Without the App

Email vitaflowlab@gmail.com with the subject Caloez Account Deletion Request. Identify the email address associated with your Caloez account and say that you want the account and its associated data deleted. If you use Apple's private relay email, include that account email if available. If you cannot access the account email, contact us so we can help verify ownership another way. Never send your password.

You may also request deletion of specific records, feedback, screenshots, or support correspondence without deleting your account. For these requests, use the subject Caloez Data Deletion Request and describe the data to remove.

3. Data Deleted and Timing

Account deletion covers your authentication account, profile, uploaded avatar and user photos, health and fitness records, meal history, water and exercise logs, body measurements, menstrual records, glucose and blood pressure records, plans, shopping lists, saved reports, preferences, and account-linked AI usage counters.

The in-app flow removes active account data when the operation succeeds and clears app-managed local state on that device. Our deletion process is completed within 90 days of verification for the applicable Caloez user data. We retain records for your account and tracking history until you delete them or request deletion; the 90-day period is a deletion processing window, not an automatic expiry for all active users' history.

4. Limited Retention and Other Copies

• Feedback and support attachments: stored separately and not automatically erased by the in-app account deletion. Request their deletion by email; verified requests are completed within 90 days unless an unresolved dispute, security investigation, or legal obligation requires limited retention.
• Billing records: limited purchase, refund, transaction, and account-linking audit information can remain for store verification, disputes, fraud prevention, and applicable legal/accounting retention periods. These exceptions are not automatically deleted at 90 days. You can ask us to review and delete records no longer needed.
• Provider logs and backups: analytics, crash reporting, security logs, and backups have separate retention cycles. Firebase reports a 90-day crash-data retention period before removal begins and up to 180 days to remove Authentication data from live and backup systems after deletion is initiated. See Firebase retention information.
• Health platforms and exported copies: manage Apple Health, Health Connect, device backups, and shared or exported images separately. Deleting Caloez does not delete those copies.
• Subscriptions: deleting an account does not cancel an App Store or Google Play subscription. Cancel it in the relevant store's subscription settings.

See the Data Retention and Deletion Policy for the complete retention rules, purposes, and exceptions. Contact us to ask which records remain and why.